Tracking Order

How to track your order:

As soon as your order leaves our warehouse, we send you an email containing your tracking number. If that email doesn't reach you for any reason, write to us at shapshewaisttrainer@gmail.com and we'll bring you up to date on your order's progress.

To review the status of your shipment or confirm proof of delivery, sign in to your account and open the order you'd like to follow — your tracking number and the full delivery details are shown there.

*Should your package fail to arrive within 30 days of the date you placed your order, you must

reach our Customer Service team within 180 days of the order date, and we'll get back to you within 24 hours. Do keep in mind that requests sent after that window may not be accepted.

If the delivered package never reaches you:

Start by looking again around the spot where the carrier normally leaves parcels, and check with your neighbours in case it was handed in at the wrong door. Watch out as well for any "attempted delivery" card, which means the carrier came by while nobody was home. If nothing turns up, hold on until the end of the following day — certain carriers mark a parcel as delivered in their systems while it is in fact still in transit. Should there still be no news, call the carrier directly with your tracking number in hand for further details.

If the carrier can't offer you a solution, get in touch with us at shapshewaisttrainer@gmail.com